Most companies have a set process - not us.
What is the difference between normal and customized service?
Generally speaking, normal services follow a script, in other words, a ready-made system that is designed to be the same for everyone, there is no particularly deep understanding of the requirements.
A customized service, meanwhile, is created to suit each company individually, focusing on their strategic requirements and specific costs.
Why is customization important for your company?
Because if you have a supplier on the other side of the world, who shares your business vision, it’s more streamlined and this can make things more successful.
And do you want to know the best part?
The entire 17-year history of Viladelco has been built on customized relationships, where we have got to know our clients well, so we can recommend solutions that are thought through and suit them. In other words, it's not about supplying leather, but about adding value to your product!
We work on the basis of empathy
The world needs more empathy. Empathy is the emotional ability to put yourself in another person's position and understand what they need.
It's understanding the customer's problems, so you can help solve them.
At Viladelco Leather Industry, we don’t just produce leather, we look after your production, as if you were here in Brazil.
We work on the basis of commitment
A customized service that you don't see, but you can feel.
This way of thinking is an important part of the company's culture.
To stay true to this, we decided a few years ago that all our services would be personalized.
The reason is simple: we know the leather-footwear production chain through and through and we know that good relationships between suppliers and customers can only exist, if they are long-term.
In other words, if you are a Viladelco customer today or will be in the future, you can rest assured that we will be looking out for you here in Brazil.